FAQS

Frequently Asked Questions (FAQs)

1. How do I place an order?

Browse our collections, select your products, add them to the cart, and complete checkout. You’ll receive an email confirmation once your order is successful.

2. What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure payment options available at checkout.

3. How long does order processing take?

Orders are processed within 1–3 business days. You’ll receive a shipping confirmation email with tracking details once your order is dispatched.

4. Do you ship internationally?

Yes! We ship worldwide. Delivery times and shipping costs depend on your location and are calculated at checkout.

5. How can I track my order?

After shipping, you’ll receive a tracking number via email. You can also track your order on our Track Your Order page.

6. What is your return and refund policy?

We accept returns within 14 days for eligible items in original condition. Please see our Refund Policy for full details.

7. Can I change or cancel my order?

Contact us at support@droppzza.com within 24 hours of placing your order. Once processing begins, changes or cancellations may not be possible.

8. Are my payment details secure?

Yes. All payments are encrypted and processed via trusted payment gateways. We do not store your credit card details.

9. How can I contact customer support?

Email us at support@droppzza.com or use the Contact Us form on our website. Our team responds promptly during business hours.

10. Do you offer gift wrapping?

Currently, we do not offer gift wrapping. Check our product descriptions for any special packaging options available.